How Do I Contact United Airlines?

Writing by Posted On: August 31, 2023
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Chief Editor of - Elite Fly USA

Are you planning a trip with United Airlines but don’t know how to contact them? Worry not, as we have got you covered. In this article, we will guide you on how to contact United Airlines in the easiest and quickest way possible. So sit back, relax, and read on to find out how you can get in touch with the customer service team of United Airlines.

Whether you want to make a booking, change your flight, inquire about a refund, or have any other concerns, contacting United Airlines is the first step towards resolving your queries. With various ways to get in touch with them, we will walk you through each method, including phone, email, live chat, and social media channels. So let’s dive in and explore the different ways to contact United Airlines.

To contact United Airlines, you can call their customer service hotline at 1-800-864-8331 or reach out to them through their website by filling out a contact form. They also have a Twitter handle, @united, where you can tweet your concerns. For general inquiries, you can check their FAQs page on their website.

How Do I Contact United Airlines?

How Do I Contact United Airlines?

If you’re planning to fly with United Airlines or have already booked a flight, you may need to contact the airline for various reasons. Whether it’s to make a booking, change or cancel a flight, or simply inquire about something, United Airlines provides multiple options for customers to get in touch. Here’s a detailed guide on how to contact United Airlines.

1. United Airlines Customer Service Phone Number

United Airlines provides a dedicated customer service phone number that you can call for any queries or concerns. The customer service number is 1-800-864-8331, and it’s available 24/7. When you call, you’ll be prompted to select the type of query you have, and then you’ll be connected to a customer service representative who will assist you with your concerns.

If you’re calling from outside the US or Canada, you can find the international customer service numbers on United Airlines’ website. The website also provides a list of toll-free numbers for specific countries.

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2. United Airlines Email Support

If you prefer to communicate via email, United Airlines also provides email support. You can visit the United Airlines website and go to the Contact Us section to submit your query via email. Once you submit your query, a customer service representative will respond to you within 24 hours.

It’s important to note that email support may not be the best option if you need an immediate response. If you have an urgent query, it’s recommended to call United Airlines customer service instead.

3. United Airlines Social Media

United Airlines is active on multiple social media platforms, including Twitter, Facebook, and Instagram. You can reach out to the airline via direct message or by tagging them in a post. United Airlines’ social media team is responsive and usually responds within a few hours.

Social media may be a good option for general queries or complaints. However, it’s important to note that sensitive information should not be shared via social media.

4. United Airlines Chat Support

United Airlines provides a chat support option on their website. You can visit the Contact Us section on the website and click on the Chat icon to initiate a chat with a customer service representative. Chat support is available 24/7 and can be a convenient option for quick queries.

5. United Airlines In-Person Support

If you prefer to speak to a customer service representative in person, you can visit the United Airlines airport counter. United Airlines has airport counters in all major airports where they operate. The airport counter staff can assist you with booking, baggage, check-in, and other queries.

6. United Airlines App Support

United Airlines has a mobile app that you can download on your smartphone. The app can be a convenient option for managing your bookings, checking in, and accessing flight information. The app also provides customer support options, including chat and phone support.

7. United Airlines Website Support

United Airlines’ website provides a comprehensive FAQ section that covers most common queries. You can visit the website and click on the Help section to access the FAQ. The website also provides information on baggage, check-in, and other travel-related information.

8. United Airlines MileagePlus Support

If you’re a United Airlines MileagePlus member, you can contact the MileagePlus customer service for any queries related to your account. The MileagePlus customer service number is 1-800-421-4655, and it’s available 24/7. You can also reach out to MileagePlus via email or social media.

9. United Airlines Travel Agent Support

If you’ve booked your flight through a travel agent, you can contact your travel agent for any queries or concerns. Travel agents have access to United Airlines’ booking system and can assist you with changes or cancellations.

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10. United Airlines Feedback and Complaints

If you have any feedback or complaints about United Airlines’ services, you can contact the airline via the Feedback and Complaints section on their website. United Airlines takes customer feedback seriously and strives to improve their services based on customer feedback.

In conclusion, United Airlines provides multiple options for customers to contact them. Whether it’s phone, email, social media, chat, or in-person support, you can choose the option that best suits your needs. Additionally, United Airlines’ website provides comprehensive information and resources that can assist you with most common queries.

Frequently Asked Questions:

What are the ways to contact United Airlines?

To contact United Airlines, you can visit their website and use the “Contact Us” page to find the appropriate phone number or email address. You can also contact them via their social media accounts such as Twitter and Facebook. Additionally, you can contact them by mail or visit the United Airlines customer service desk at the airport.

It is recommended to check the “Contact Us” page first as it provides a list of phone numbers and email addresses that are specific to your needs including reservations, customer service, refunds, and more. Social media should be used only for general inquiries. If you are in the airport, it is best to visit the customer service desk for immediate assistance.

What information should I have before contacting United Airlines?

Before contacting United Airlines, it is important to have your confirmation number, flight number, and travel dates ready. If your inquiry is about a specific flight or reservation, having this information will help the representative assist you more efficiently. Additionally, if you have any special needs or requests, such as dietary restrictions or wheelchair assistance, make sure to mention them during the call or in your email.

If you are contacting United Airlines for customer service or general inquiries, it is still helpful to have your frequent flyer number or MileagePlus account information available. This will allow United Airlines to quickly access your account and assist you with any questions or concerns you may have.

What are the customer service hours for United Airlines?

United Airlines’ customer service is available 24 hours a day, 7 days a week. This includes holidays and weekends. If you need assistance outside of the United States, you can contact their international customer service number which is also available 24/7. Please note that wait times may vary depending on call volume and the nature of your inquiry.

If you prefer to contact United Airlines via email, their response time is typically within 24 hours. However, it may take longer depending on the volume of emails they receive. In case of urgent matters, it is recommended to call their customer service hotline for immediate assistance.

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Can I request a refund through United Airlines customer service?

Yes, you can request a refund through United Airlines customer service. If you have booked a ticket directly with United Airlines, you can request a refund by calling their customer service hotline or by submitting a refund request form on their website. If you have booked a ticket through a travel agency or a third-party website, you will need to contact the agency or website directly for any refund requests.

United Airlines’ refund policy varies depending on the type of ticket you have purchased and the reason for the refund request. It is recommended to refer to their website or contact their customer service for more information on their refund policy.

Is there a way to provide feedback to United Airlines?

Yes, United Airlines welcomes feedback from their customers. You can provide feedback by visiting their website and clicking on the “Feedback” link which is located at the bottom of the homepage. You can also provide feedback by contacting their customer service hotline or via their social media accounts.

United Airlines values customer feedback as it helps them improve their services and offerings. Whether your feedback is positive or negative, it is important to provide specific details and suggestions for improvement. Additionally, if you have a specific issue or complaint, make sure to provide your contact information so that United Airlines can follow up with you directly.

How to contact United Airlines Customer Service Phone Number


In conclusion, contacting United Airlines is a straightforward process that can be done through various means. Whether you prefer to speak with a customer service representative over the phone, send an email, or use the airline’s social media channels, there are multiple options available to you.

If you need immediate assistance, calling United Airlines’ customer service hotline is your best bet. The airline’s agents are available 24/7 to help with any inquiries or issues you may have.

However, if you have a less urgent matter or simply prefer to communicate via written correspondence, emailing United Airlines or sending a message through their social media channels can be just as effective.

Regardless of the method you choose, rest assured that United Airlines is committed to providing exceptional customer service and ensuring your travel experience is as smooth and enjoyable as possible.

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