What Is United Airlines Policy On Emotional Support Animals?

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Chief Editor of - Elite Fly USA

United Airlines is one of the largest airlines in the world, serving millions of passengers each year. With such a large customer base, it’s important to understand the airline’s policies on emotional support animals. If you’re planning to travel with an emotional support animal on United Airlines, it’s crucial to know what you need to do to ensure a smooth and stress-free journey. In this article, we’ll explore United Airlines’ policy on emotional support animals, including what types of animals are allowed, how to request accommodations, and what you need to bring with you to the airport.

What is United Airlines Policy on Emotional Support Animals?

United Airlines Policy on Emotional Support Animals

United Airlines is one of the largest airlines in the world, serving millions of passengers every year. The airline has a comprehensive policy on emotional support animals (ESAs) that is designed to ensure the safety and comfort of all passengers. If you are planning to travel with an ESA on United Airlines, it is important to understand the policy and the requirements that must be met.

What is an Emotional Support Animal?

An emotional support animal (ESA) is a companion animal that provides therapeutic benefits to an individual with a mental or emotional disability. ESAs are not the same as service animals, which are trained to perform specific tasks for individuals with disabilities. ESAs do not require any special training, but they must be well-behaved in public and must not pose a threat to others.

To qualify for an ESA, an individual must have a diagnosed mental or emotional disability that is recognized in the Diagnostic and Statistical Manual of Mental Disorders (DSM). The animal must also be prescribed by a licensed mental health professional.

United Airlines ESA Policy

United Airlines allows passengers to travel with emotional support animals in the cabin, free of charge. However, there are certain requirements that must be met in order to bring an ESA on board.

Firstly, passengers must ensure that their ESA is well-behaved in public and does not pose a threat to the safety or comfort of others. The animal must be able to fit at the passenger’s feet, under the seat in front of them, or on their lap.

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Secondly, passengers must provide documentation for their ESA at least 48 hours before the flight. This documentation must include a letter from a licensed mental health professional that verifies the passenger’s disability and the need for an ESA. The letter must also include information about the animal, such as its breed, size, and weight.

Finally, United Airlines reserves the right to refuse transport to any ESA that does not meet the requirements or poses a safety risk to other passengers.

Benefits of Traveling with an ESA

Traveling with an emotional support animal can provide many benefits to individuals with mental or emotional disabilities. ESAs can help to reduce anxiety, depression, and stress, and can provide a sense of comfort and security in new or unfamiliar environments.

In addition, traveling with an ESA can provide a sense of independence and freedom for individuals who may otherwise rely on the support of others. ESAs can also help to promote socialization and interaction with others while traveling.

ESA vs Service Animal

It is important to note that emotional support animals are not the same as service animals. Service animals are specifically trained to perform tasks for individuals with disabilities, such as guiding individuals who are blind or alerting individuals who are deaf. Service animals are protected under the Americans with Disabilities Act (ADA) and are allowed to travel in the cabin of an aircraft with their owner, regardless of the airline’s policy on pets or animals.

Emotional support animals, on the other hand, are not protected under the ADA and are subject to the airline’s policy on pets or animals. While United Airlines allows passengers to travel with emotional support animals, other airlines may have different policies or restrictions.

Conclusion

In conclusion, United Airlines has a comprehensive policy on emotional support animals that is designed to ensure the safety and comfort of all passengers. If you are planning to travel with an ESA on United Airlines, it is important to understand the policy and the requirements that must be met. Bringing an ESA on board can provide many benefits to individuals with mental or emotional disabilities, but it is important to remember that these animals must be well-behaved in public and must not pose a threat to others.

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Frequently Asked Questions

Here are some of the frequently asked questions regarding United Airlines Policy on Emotional Support Animals:

What are Emotional Support Animals (ESAs) and are they allowed on United Airlines?

Emotional Support Animals (ESAs) are animals that provide emotional support and comfort to individuals with disabilities. United Airlines does allow ESAs to travel with their owners on their flights. However, there are certain guidelines that must be followed in order to bring an ESA on board.

United Airlines requires that passengers provide documentation from a licensed mental health professional stating that the animal is necessary for the passenger’s mental health and well-being. Additionally, the animal must be well-behaved and not pose a threat to other passengers or crew members.

What types of animals are allowed as Emotional Support Animals on United Airlines?

United Airlines allows cats, dogs, and miniature horses as ESAs. However, other types of animals are not permitted on board as ESAs. The animal must also be able to fit on the passenger’s lap, at their feet, or under their seat without blocking the aisle or emergency exits.

It is important to note that United Airlines does not allow certain breeds of dogs that are considered dangerous or aggressive, such as pit bulls and certain types of mastiffs, regardless of whether they are ESAs or not.

Do Emotional Support Animals need to be in a carrier or crate while on board United Airlines?

United Airlines requires that ESAs be either in a carrier that can fit under the seat in front of the passenger or on a leash at all times. The animal must also be well-behaved, not growl, bark excessively, or attempt to bite other passengers or crew members. If the animal is not well-behaved, it may be required to be placed in a carrier or crate during the flight.

It is important for passengers to ensure that their animal is comfortable and properly restrained during the flight, as well as to bring any necessary supplies such as food, water, and medication for the animal.

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Are there any additional fees for bringing an Emotional Support Animal on United Airlines?

United Airlines does not charge an additional fee for bringing an ESA on board. However, passengers are required to provide documentation from a licensed mental health professional stating that the animal is necessary for the passenger’s mental health and well-being. Additionally, the animal must be well-behaved and not pose a threat to other passengers or crew members.

Passengers should also be aware that if their animal causes damage to the aircraft, they may be held responsible for any repair costs.

What is United Airlines’ policy on cleaning up after Emotional Support Animals on board?

Passengers are responsible for cleaning up after their ESA on board United Airlines flights. This includes any accidents or waste that the animal may create during the flight. Passengers should bring any necessary supplies, such as waste bags, to ensure that they are able to properly clean up after their animal.

If a passenger is unable to properly clean up after their animal, they may be asked to leave the flight or may be subject to additional cleaning fees.

United Airlines adopts new rules for emotional support animals


In conclusion, United Airlines has implemented strict policies regarding emotional support animals to ensure the safety and comfort of all passengers. These policies include requiring documentation from a licensed mental health professional and a veterinary health form, as well as limiting the number and types of animals allowed on board.

While emotional support animals can provide comfort and support to their owners, it is important to remember that not all animals are suited to the busy and often stressful environment of an airplane. United Airlines’ policies aim to balance the needs of passengers with emotional support animals and those without, creating a safer and more comfortable flying experience for all.

If you are planning to travel with an emotional support animal on United Airlines, it is important to review the airline’s policies and guidelines carefully. With the right documentation and preparation, you can ensure a smooth and stress-free journey for both you and your furry companion.

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