When Is The Best Time To Call United Airlines?

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Chief Editor of - Elite Fly USA

Do you ever find yourself in need of assistance from United Airlines but unsure of when to call? Timing can be crucial, as calling at the wrong time can lead to frustratingly long wait times or even missed opportunities to get the help you need. In this article, we’ll explore the best times to call United Airlines and provide you with useful tips to ensure you get the assistance you need in a timely manner.

When is the Best Time to Call United Airlines?

When is the Best Time to Call United Airlines?

1. United Airlines Customer Service Hours

United Airlines’ customer service department is available 24/7, which means you can call them anytime you want. However, their busiest hours are between 8:00 am and 11:00 am EST, and then again between 3:00 pm and 7:00 pm EST. If you want to avoid the long wait times, it is best to call them during off-peak hours, which are usually after 7:00 pm EST.

If you want to save time, you can also use their online chat feature, which is available 24/7. The chat feature is convenient and easy to use, and you can get your queries resolved quickly.

2. Best Days to Call United Airlines

If you are looking to call United Airlines, it is best to avoid calling them on Mondays and Fridays. These are the busiest days of the week, and you will likely experience longer wait times. Tuesdays and Wednesdays are the best days to call as they are the least busy.

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Another way to avoid long wait times is to call United Airlines during the weekends. Saturdays and Sundays are usually less busy, and you can get your queries resolved quickly.

3. Benefits of Calling United Airlines

When you call United Airlines, you can get your queries resolved quickly. Their customer service representatives are knowledgeable and helpful, and they can assist you with everything from making a reservation to changing your flight.

You can also get information about flight cancellations, delays, and updates on your flight status. If you have special requests, such as dietary requirements or accessibility needs, you can inform the customer service representative, and they will make the necessary arrangements.

4. How to Contact United Airlines

You can contact United Airlines in several ways. You can call them on their toll-free number, which is available 24/7. You can also use their online chat feature, which is available 24/7.

If you prefer to write, you can send them an email. You can find their email address on their website. You can also connect with them on social media platforms such as Twitter and Facebook.

5. United Airlines Vs Other Airlines

United Airlines is known for its excellent customer service. Their customer service representatives are knowledgeable and helpful, and they can assist you with everything from making a reservation to changing your flight. They also have a 24/7 customer service department, which is convenient for travelers.

Compared to other airlines, United Airlines has a good reputation for customer service. They offer a range of services, including online check-in, baggage tracking, and flight status updates.

6. United Airlines FAQs

Q. Can I change my flight online?
A. Yes, you can change your flight online through their website.

Q. How do I cancel my flight?
A. You can cancel your flight through their website or by calling their customer service department.

Q. How do I check my flight status?
A. You can check your flight status on their website or by calling their customer service department.

7. United Airlines Table of Fees and Charges

Fees and Charges Cost
Checked Baggage $30-$40
Carry-on Baggage Free
Flight Change Fee $200
Seat Selection Fee $15-$100

8. United Airlines Rewards Program

United Airlines offers a rewards program called MileagePlus. With MileagePlus, you can earn miles for every flight you take with United Airlines. You can also earn miles by using their credit card or by shopping with their partners.

You can redeem your miles for flights, hotel stays, car rentals, and more. There are no blackout dates, and you can use your miles anytime you want.

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9. United Airlines App

United Airlines has a mobile app that you can download for free. The app is available for both iOS and Android devices. With the app, you can check-in for your flight, get your boarding pass, and track your flight status.

You can also use the app to book a flight, change your flight, and select your seat. The app is easy to use and convenient for travelers.

10. Conclusion

If you need to contact United Airlines, it is best to call them during their off-peak hours, which are usually after 7:00 pm EST. Tuesdays and Wednesdays are the best days to call as they are the least busy.

You can also use their online chat feature, which is available 24/7. United Airlines has a good reputation for customer service, and their customer service representatives are knowledgeable and helpful.

Frequently Asked Questions

What are the operating hours of United Airlines customer service?

United Airlines customer service is available 24/7. You can call them anytime for any queries or assistance related to your flight booking, baggage, or any other travel-related concerns. However, the call waiting time may vary depending on the time of the day you are calling.

If you are calling during peak hours, such as early morning or late evening, the wait time may be longer than usual. To avoid long waiting times, you can try calling during off-peak hours, such as mid-day or mid-week.

What is the best day to call United Airlines?

Weekends are usually busier than weekdays, and the wait time may be longer than usual. If you have a query that is not urgent, it’s best to avoid calling on weekends.

Monday mornings are usually busy, so it’s best to avoid calling during this time too. The best days to call United Airlines are Tuesdays, Wednesdays, and Thursdays. These days are less busy, and you are likely to get through to a customer service representative faster.

Can I reach United Airlines customer service through email or chat?

Yes, United Airlines customer service is available through email and chat as well. You can visit the United Airlines website and click on the “Contact Us” section to find the email and chat options. However, if you have an urgent query, it’s best to call their customer service hotline to get a faster response.

For non-urgent queries, such as booking inquiries or general questions, email or chat can be a convenient option. The response time may vary depending on the volume of queries received by the customer service team.

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What is the average wait time to speak with a United Airlines customer service representative?

The average wait time to speak with a United Airlines customer service representative can vary depending on the time of day and day of the week you are calling. During peak hours, such as early mornings or late evenings, the wait time may be longer than usual.

On average, the wait time can range from a few minutes to 30 minutes. To avoid long waiting times, it’s best to call during off-peak hours, such as mid-day or mid-week. You can also try using the call-back feature, which allows you to get a call back from a customer service representative when it’s your turn in the queue.

What information should I have ready before calling United Airlines customer service?

Before calling United Airlines customer service, it’s best to have your booking details handy. This includes your flight number, date of travel, and booking confirmation number. If you have any specific queries related to your booking, such as baggage allowance or seat selection, it’s best to have these questions ready as well.

If you are calling about a specific issue, such as a delayed or canceled flight, it’s best to have any relevant documents or information, such as your travel itinerary or boarding pass, ready as well. This can help the customer service representative better assist you with your query.

Best Time to Call United Airlines |Customer Service| Phone Number


In conclusion, knowing the best time to call United Airlines can save you time and frustration. By avoiding peak hours, you can reduce your wait time and speak with a representative more quickly. It’s important to note that United’s call center is open 24/7, so you have the flexibility to call at any time that’s convenient for you.

If you need immediate assistance, United recommends using their online chat feature or reaching out to them on social media. These channels allow you to connect with a representative quickly and easily without having to wait on hold.

Overall, it’s important to plan ahead and consider the best time to call United Airlines based on your schedule and needs. By doing so, you can save time and ensure a smoother experience when you need to reach out for assistance.

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