Where To Send Complaints To United Airlines?

Writing by Posted On: June 28, 2023
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Chief Editor of - Elite Fly USA

Are you a United Airlines customer who is looking to make a complaint? Maybe you experienced a flight delay, lost luggage, or poor customer service. Whatever the reason, it’s important to know where to direct your complaints so that they can be resolved quickly and efficiently. In this article, we will guide you through the different channels available for submitting your grievances to United Airlines.

If you have a complaint to make to United Airlines, you can contact their customer service department through various channels. The most common ways to send your complaints are through their website, by phone, or via their social media accounts. You can find the contact information and details on how to file a complaint on United Airlines’ official website. Alternatively, you can also try using third-party complaint websites to escalate your issue.

Where to Send Complaints to United Airlines?

United Airlines: Where to Send Complaints?

If you’ve recently had an unpleasant experience with United Airlines, whether it’s a customer service issue or a problem with your flight, it’s important to know where to direct your complaints. In this article, we’ll cover all the ways you can send your feedback to United Airlines, and what you can expect from each method.

1. United Airlines Customer Service

One of the easiest ways to file a complaint with United Airlines is to contact their customer service team. You can reach them by phone, email, or through their website. Before you contact them, make sure you have all the relevant information about your flight, booking, or issue. This can include your flight number, booking confirmation, or any relevant dates and times.

Once you have this information, you can call United Airlines’ customer service team at 1-800-864-8331. If you’d prefer to send an email, you can use their online feedback form on their website. When submitting your complaint, be clear and concise about the issue you experienced, and what you would like United Airlines to do to resolve it.

2. United Airlines Social Media

Another way to get in touch with United Airlines is through their social media channels. They have active accounts on Twitter, Facebook, and Instagram, where you can share your complaints and feedback. Keep in mind that social media is a public platform, so make sure you’re not sharing any personal information that you wouldn’t want to be made public.

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When submitting your complaint on social media, be polite and professional. Include any relevant information, such as your flight details, and what you would like United Airlines to do to address your issue. United Airlines’ social media team is known for their responsiveness, so you may receive a response quickly.

3. United Airlines Complaints Department

If you’re not satisfied with the response you received from customer service or social media, you can escalate your complaint to United Airlines’ complaints department. You can send a letter to their headquarters at United Airlines, Inc., 233 S. Wacker Drive, Chicago, IL 60606. Alternatively, you can send an email to [email protected].

In your letter or email, be clear and concise about the issue you experienced, and what steps you’ve already taken to address it. Include any relevant documentation, such as boarding passes or receipts. United Airlines’ complaints department will review your complaint and respond within 30 days.

4. United Airlines Customer Care

United Airlines’ customer care team is dedicated to resolving customer issues and complaints. You can contact them by phone at 1-877-624-2660 or through their online feedback form on their website. When submitting your complaint, make sure to include all the relevant information, such as your flight details, booking confirmation, and any other relevant information.

United Airlines’ customer care team will review your complaint and respond within 24-48 hours. They will work with you to find a resolution that meets your needs and resolves the issue you experienced.

5. United Airlines Corporate Headquarters

If you’re not satisfied with the response you received from United Airlines’ customer care or complaints department, you can escalate your complaint to their corporate headquarters. You can send a letter to United Airlines, Inc., Attn: Customer Care, 900 Grand Plaza Drive, NHCCR, Houston, TX 77067.

In your letter, be clear and concise about the issue you experienced, and what steps you’ve already taken to address it. Include any relevant documentation, such as boarding passes or receipts. United Airlines’ corporate headquarters will review your complaint and respond within 30 days.

6. United Airlines Executive Contacts

If you’re still not satisfied with the response you received from United Airlines’ customer care or complaints department, you can escalate your complaint to their executive contacts. This includes the CEO, COO, and other top executives. You can find their contact information on the United Airlines website or through a quick Google search.

When contacting United Airlines’ executive contacts, be respectful and professional. Explain your issue in detail, and what steps you’ve already taken to address it. Include any relevant documentation, such as boarding passes or receipts. United Airlines’ executive contacts will review your complaint and respond within 30 days.

7. United Airlines Better Business Bureau

If you’re still not satisfied with the response you received from United Airlines, you can file a complaint with the Better Business Bureau (BBB). The BBB is an independent organization that works to resolve customer complaints with businesses. You can file a complaint online on the BBB website.

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When filing a complaint with the BBB, be clear and concise about the issue you experienced, and what steps you’ve already taken to address it. Include any relevant documentation, such as boarding passes or receipts. The BBB will review your complaint and work with United Airlines to find a resolution.

8. United Airlines Online Forums

Another way to share your complaint or feedback with United Airlines is through online forums and communities. There are many websites and social media groups dedicated to sharing experiences with airlines and travel companies. You can share your experience on these forums and potentially connect with other customers who have had similar issues.

When sharing your experience on these forums, be respectful and professional. Stick to the facts and include any relevant details, such as your flight details and what you would like United Airlines to do to address your issue.

9. Benefits of Filing a Complaint with United Airlines

Filing a complaint with United Airlines can have several benefits. First, it allows you to voice your concerns and potentially receive a resolution to your issue. Second, it helps United Airlines identify areas where they can improve their customer service and operations. Finally, filing a complaint can help other customers who may have experienced similar issues.

10. United Airlines vs Other Airlines

Compared to other airlines, United Airlines has a relatively straightforward process for filing complaints. They have a dedicated customer service team, complaints department, and executive contacts. They also have an active social media presence and a customer care team dedicated to resolving customer issues.

Overall, if you’ve had a negative experience with United Airlines, it’s important to know where to direct your complaints. By following the steps outlined in this article, you can share your feedback and potentially receive a resolution to your issue.

Frequently Asked Questions

Find the answers to common questions about United Airlines complaints here.

How can I file a complaint with United Airlines?

If you have a complaint about United Airlines, you can file it online through their website or by calling their customer service hotline. When filing a complaint, be sure to provide as much detail as possible about the issue you experienced. United Airlines will review your complaint and respond as soon as possible.

If you are unable to resolve your complaint through United Airlines’ customer service, you may also consider filing a complaint with the Department of Transportation’s Aviation Consumer Protection Division.

What types of complaints can I file with United Airlines?

You can file a complaint with United Airlines for any issue you experienced with their airline, such as flight delays, lost baggage, or poor customer service. When filing a complaint, be sure to provide as much detail as possible about the issue you experienced. United Airlines will review your complaint and respond as soon as possible.

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If you are unsure whether your issue qualifies as a complaint, you may want to contact United Airlines’ customer service hotline for assistance.

Can I file a complaint with United Airlines on behalf of someone else?

If you are filing a complaint with United Airlines on behalf of someone else, you will need to provide their contact information and any relevant details about the issue they experienced. United Airlines will review the complaint and respond to the individual who experienced the issue.

If the individual who experienced the issue is unable to file a complaint on their own, you may also consider filing a complaint with the Department of Transportation’s Aviation Consumer Protection Division.

What should I do if I am not satisfied with United Airlines’ response to my complaint?

If you are not satisfied with United Airlines’ response to your complaint, you may escalate the issue by contacting their customer service hotline again and explaining your concerns. Alternatively, you may also consider filing a complaint with the Department of Transportation’s Aviation Consumer Protection Division.

It is important to note that filing a complaint with the Department of Transportation may take some time to resolve, so you may want to consider other options if you need a more immediate resolution.

How long does it take for United Airlines to respond to a complaint?

United Airlines aims to respond to complaints as soon as possible, but response times may vary depending on the volume of complaints they receive. You can expect to receive a response within a few business days to a week after filing your complaint.

If you do not receive a response within a reasonable amount of time, you may want to contact United Airlines’ customer service hotline for an update on the status of your complaint.

United Airlines Complaint


In conclusion, knowing where to send complaints to United Airlines can make a big difference in the outcome of your situation. With multiple channels available, it’s important to choose the one that best suits your needs and preferences.

Whether you prefer to submit your complaint online, over the phone, or by mail, United Airlines provides several options to ensure that every customer’s voice is heard. By providing detailed information about your experience and the issues you faced, you can help the company improve its services and prevent similar problems in the future.

Remember, United Airlines values your feedback and is dedicated to resolving customer complaints in a timely and efficient manner. So, if you ever encounter an issue with your travel experience, don’t hesitate to reach out to the appropriate channels and let your voice be heard. Your feedback can help improve the airline’s services and ensure a better travel experience for everyone.

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